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11/11/08 Webmail outage, Kauai DSL slowness - Tues, November 11, 2008

UPDATE: Webmail is now operational and back to normal. Our apologies for any inconveniences.

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Email - SSL

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Contents

Outlook Express IMAP-SSL

  • Go to Tools - Accounts - Mail
  • Choose Add and select Mail
  • The Internet Connection Wizard will start. You wil have to enter some information in the following:
    • Display Name :
    • Email Address : (your LavaNet email address)
    • Email server names:
      • My incoming server is a: (select IMAP)
      • Incoming mail server: mail.lava.net
      • Outgoing mail server: smtp.lava.net
    • Account Name: (your LavaNet username)
    • Password (your LavaNet password)
  • Once the information has been entered, click Finish
  • Go to Tools - Accounts - Mail. Select the profile that was just added and click Properties.
  • Go to the Advanced tab and below Incoming mail (IMAP) check 'This server requires a secure connection' (SSL). Do not do this for Outgoing mail (SMTP).
  • Go to the IMAP tab. Enter your Root folder path like this: ~yourlogin/mail


Outlook Express POP-SSL

  • Go to Tools - Accounts - Mail
  • Choose Add and select Mail
  • The Internet Connection Wizard will start. You wil have to enter some information in the following:
    • Display Name :
    • Email Address : (your LavaNet email address)
    • Email server names:
      • My incoming server is a: (select POP3)
      • Incoming mail server: mail.lava.net
      • Outgoing mail server: smtp.lava.net
    • Account Name: (your LavaNet username)
    • Password (your LavaNet password)
  • Once the information has been entered, click Finish
  • Go to Tools - Accounts - Mail. Select the profile that was just added and click Properties.
  • Go to the Advanced tab and below Incoming mail (POP) check 'This server requires a secure connection' (SSL). Do not do this for Outgoing mail (SMTP).


Eudora 5/6/7 Windows (IMAP & POP SSL)

  • Check your mail with Eudora. You may get an error message or a message saying that you don't have any mail.
  • Go to Eudora's toolbar and select Tools -> Options.
  • From the Options dialog box, scroll to the Checking Mail icon in the Category panel.
  • From the settings panel that now appears, go to the pull-down menu for If Available, STARTTLS
  • In the new window that comes up, at the top, make sure the server name reads 'pop.lava.net'.
  • Click on the 'Certificate Information Manager' button.
  • In the list at the top under "Server Certificates" that US, pop.lava.net... is selected (ignore the skull and crossbones)
  • Click on the button labeled 'Add To Trusted'
  • Click Done
  • Click OK


Eudora 5/6 Macintosh (IMAP & POP SSL)

  • To configure your SSL connection, select Special -> Settings.
  • From the list in the Settings window, click on the SSL icon.
  • From the SSL window, select SSL for POP/IMAP, then select Required, Alternate Port from the pull-down menu.
  • Exit Eudora and reopen it before using SSL for the first time.


Netscape 4.7x Messenger (IMAP SSL)

  • From the toolbar, select Edit -> Preferences.
  • On the left-hand side of this settings window, find Mail and Newsgroups and select Mail Servers from this pull-down menu.
  • From the Mail Servers list, select Incoming Mail Servers. Click Edit.
  • Exit Netscape Messenger and reopen it before you use SSL for the first time.

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