The companys mission is to perpetuate Hawaiis root culture and build on the advancement of Native Hawaiians through LavaNets technology-related initiatives and community involvement. To this end, LavaNet uses its expertise and service capabilities to help preserve and share Hawaiis host culture with the greater community.
History & Philosophy
LavaNet was incorporated and went online
in 1994, offering dialup service, domain and web hosting. Today, we
offer a large array of services from dialup to frame relay, DSL, ecommerce-enabled
web hosting, point to point connections, short term event connectivity,
web design, network services, consulting and more! Throughout our
history, we have existed to build a better Internet experience for
our customers - from creating installers, to strategic technology
and pricing improvements.LavaNet is an independent ISP. We are not
owned by or beholden to any telephone company, giant parent company,
or hardware/software manufacturer. This gives us:
- great latitude to identify the right technologies to use, without having our choice influenced by politics or restrictive
business relationships.
- an external perspective on network problems so we can help our customers best. We frequently and strenuously advocate for our customers when phone companies decline to help troubleshoot complex problems, or confuse them with jargon. Sometimes a tech-to-tech talk is the fastest way to a solution.
Best of all, customers can relax in selecting LavaNet for their Internet connections knowing we will be a valued partner for end to end quality. LavaNet is a member of the Better Business Bureau Hawaii and the BBBOnline.
LavaNet is committed to some fundamental principles:
Get better before getting bigger.
LavaNet insists on responsible growth. We will only add new customers or services when there are the network and human resources to support them. Further, we will only offer services that we have tested, so customer needs for performance and ongoing support can be met.
Service characterized by expertise, honesty and ethics.
The LavaNet staff is a fun-loving team that takes your Internet happiness seriously. We undergo rigorous ongoing training to ensure that our team work and knowledge comes together to solve problems fast. We will always give truthful answers and analysis. We will only allow parties authorized by our customer to make changes or incur charges on your behalf. We do not sell or broker our customer lists or online activities (though we are approached to do so from time to time by data-hungry marketing companies!). We strive to provide world class service with the Aloha spirit.
Great service for all. LavaNet serves business users and home users; internet experts and newcomers.
We serve customers new to the Internet or ones who are highly experienced with equal ease. We specialize in developing and delivering down-to-earth solutions for your most complex requirements. LavaNet is a "one stop shop" for any and all of your needs, including getting your computer (or networks) online, your website up and running, and to advance your Internet branding.
More:
Awards & Recognitions
LavaNet Historical Highlights
Staff & Departments
Job Openings
LavaNet Policy Pages
